Player Wellbeing

bk3 Responsible Gaming – Tools, Guidance, and Your Wellbeing

bk3 is an entertainment platform for adults. This page explains the tools available to help you manage your activity, recognise warning signs, and make informed decisions about how you use the platform.

Last updated: June 2025
Important – Please Read Before Continuing

Betting and casino-style games involve real financial risk and uncertain outcomes. There is no method, strategy, or system that removes this risk. bk3 is for entertainment only. Never use money you cannot afford to lose, and never treat gaming as a source of income. This platform is strictly for adults aged 18 and above.

Contents
  1. What Responsible Gaming Means on bk3
  2. Who Can Use the Platform
  3. Self-Management Tools
  4. Warning Signs of Problematic Gaming
  5. Self-Exclusion and Account Closure
  6. Protecting Other People
  7. Getting Support
  8. Contact

1. What Responsible Gaming Means on bk3

Responsible gaming is the practice of using a betting or gaming platform in a way that remains within your personal limits — financially, emotionally, and in terms of time. For bk3, this means providing members with clear information, practical tools, and straightforward access to support so that the platform remains a form of entertainment rather than a source of stress or harm.

bk3 does not encourage members to increase their activity, chase losses, or view gaming as a way to earn money. Outcomes on the platform are uncertain by nature. Every member should approach the platform with that understanding clearly in mind.

In Bangladesh, many people use online entertainment platforms as a way to relax after work or during leisure time. bk3 is designed with that context in mind — as a recreational activity with defined limits, not an investment or financial strategy. The tools and guidance on this page are here to help you keep it that way.


2. Who Can Use the Platform

18+ Adults Only – No Exceptions

The bk3 platform is strictly for adults aged 18 and above. Registering on behalf of a minor, or allowing a minor to use your account, is a serious violation of the platform's Terms and Conditions and may result in permanent account closure. If you believe a minor has accessed the platform, contact [email protected] immediately.

Age verification is part of the bk3 account review process. Members may be asked to provide proof of age at any point. This is a standard responsible gaming measure applied consistently across all accounts, not a targeted action.

In addition to the age requirement, the platform is not suitable for individuals who are currently experiencing financial hardship, are in debt, or are using funds that are needed for essential living expenses such as rent, food, or family obligations. If any of these situations apply to you, please do not use the platform and consider reaching out to a financial counsellor or support service.


3. Self-Management Tools

bk3 provides a set of account management tools that allow members to set boundaries on their own activity. These tools are available through your account dashboard and can be adjusted at any time. Using them is entirely voluntary, but members who find themselves spending more time or money than intended are encouraged to make use of them.

Deposit Limits

Set a maximum amount you can deposit over a daily, weekly, or monthly period. Once the limit is reached, no further deposits are accepted until the period resets.

Session Time Reminders

Set a reminder that notifies you when you have been active on the platform for a specified length of time. This helps you stay aware of how long each session lasts.

Cooling-Off Period

Take a short break from the platform — from 24 hours up to 30 days — without permanently closing your account. During this period, login is disabled.

Self-Exclusion

Request a longer-term or permanent exclusion from the platform. Self-exclusion is a firm measure and cannot be reversed during the exclusion period.

Activity History

Review your full account activity, including deposits, withdrawals, and gaming history, so you have a clear picture of your usage over time.

Reality Checks

Enable periodic on-screen reminders that show how long you have been playing and prompt you to review whether you want to continue.

To access these tools, log in to your bk3 account and navigate to the account settings or responsible gaming section of your dashboard. If you have difficulty finding or using any tool, contact [email protected] for assistance.


4. Warning Signs of Problematic Gaming

Problematic gaming can develop gradually and is not always easy to recognise from the inside. The following signs may indicate that gaming activity has moved beyond entertainment and is beginning to cause harm. If several of these apply to you, it may be worth taking a break and speaking to someone you trust.

  • Spending more money on gaming than you originally planned, or more than you can comfortably afford.
  • Chasing losses — continuing to play in an attempt to recover money that has already been lost.
  • Feeling anxious, irritable, or restless when you are not able to access the platform.
  • Neglecting work, family responsibilities, or daily routines because of time spent gaming.
  • Borrowing money, using savings, or selling possessions to fund gaming activity.
  • Hiding your gaming activity from family members or close friends.
  • Thinking about gaming frequently throughout the day, even when doing other things.
  • Feeling that you need to increase the amount you stake in order to feel the same level of engagement.

Recognising these signs early makes it easier to take action. bk3 encourages any member who identifies with several of the above to use the cooling-off or self-exclusion tools, or to contact support for guidance on next steps.


5. Self-Exclusion and Account Closure

Self-exclusion is the most direct tool available for members who feel they need a firm break from the platform. When you request self-exclusion, your account is suspended for the duration you specify. During this period, you will not be able to log in, deposit, or participate in any platform activity.

Self-exclusion periods available on bk3 include options ranging from several weeks to permanent closure. A permanent self-exclusion cannot be reversed. If you request a time-limited exclusion, the account will not be reactivated before the period ends, regardless of any subsequent requests to do so.

To request self-exclusion, you can use the tool in your account dashboard or contact the support team directly at [email protected]. Please include "Self-Exclusion Request" in the subject line of your email and specify the duration you are requesting. The support team will confirm the exclusion and provide details of what happens to your account during the period.

Permanent account closure: If you wish to close your account permanently rather than take a temporary break, contact [email protected] with the subject line "Account Closure Request". The team will process your request and confirm when the account has been closed.


6. Protecting Other People

If you share a device or household with other people, there are steps you can take to prevent others — particularly minors — from accessing your bk3 account or the platform in general.

  • Never share your bk3 login credentials with anyone, including family members.
  • Log out of your account after every session, especially on shared devices.
  • Use a strong, unique password that others in your household would not be able to guess.
  • Consider using device-level parental controls or content filtering tools if minors use the same device.
  • Do not leave your account open and unattended on a shared screen where a minor could see or interact with it.

If you are concerned that someone in your household is using the bk3 platform without your knowledge, or that a minor has accessed the platform through your account, contact [email protected] immediately. bk3 takes these reports seriously and will act promptly.


7. Getting Support

If you feel that gaming is affecting your wellbeing, your finances, or your relationships, speaking to someone is a positive step. You do not need to be in a crisis situation to seek support — early conversations are often the most helpful.

In Bangladesh, support for gambling-related concerns can be sought through mental health professionals, community counselling services, and trusted family members or friends. If you are unsure where to start, your local health centre or a registered counsellor can point you in the right direction.

bk3 does not provide clinical counselling services, but the support team can assist you with account management tools, self-exclusion requests, and general guidance on using the platform more safely. The team can be reached at [email protected].

Your Wellbeing Comes First

If gaming is causing you financial stress or emotional difficulty, please stop using the platform and seek support. No entertainment platform is worth your financial security or mental health. bk3 encourages all members to put their own and their family's wellbeing ahead of any gaming activity.

For members who have set up responsible gaming tools and want to review or adjust them, log in to your account and visit the account settings section. If you need help navigating these options, the support team is available to assist.


8. Contact

For any responsible gaming enquiry, self-exclusion request, account closure, or concern about another person's use of the platform, contact the bk3 support team by email. All responsible gaming requests are treated with care and handled promptly.

[email protected]

For platform rules and account terms, visit the Terms and Conditions page. For information on how your personal data is handled, visit the Privacy Policy page. Common questions are answered in the FAQ.


18+ Adults Only – Responsible Gaming

bk3 is strictly for adults aged 18 and above. Gaming involves financial risk and uncertain outcomes. Please play within your means and use the tools available to keep your activity within comfortable limits. If you need a break, take one.